FAQs - Frequently Asked Questions

Below are some frequently asked questions by our clients & some common concerns, if you have other questions, please just send it to customerservice@get-unwired.com

1. How can I place an order?

It’s a simple and fast process through our website, just add all the products you want to your cart and if you are done choosing, move on to the cart page (by clicking the cart icon on the top right of the page) and press the "checkout" button.
You are now few seconds away from completing your order; just fill in your contact and shipping information, click on "continue to shipping" -> the shipping fees will add up to your total cart value -> "continue to payment" -> choose your payment method and click on "complete order". You're done! Keep your order number (ex: #1072)

2. How long does it take to receive my order?

We deliver within 3 to 5 business days.

3. How can I track my order?

Send us your order no.# on Instagram, Facebook or by email and we will update you with your order status.

4. What if I don't like it or something is wrong with it?

It's okay, if you don't like it, just return back with the courier and you will just pay the shipping fees. 
If there is something wrong with it, return it with the courier, don't pay for anything and we will definitely exchange it for you as soon as possible.

5. What if I want to return my order after receiving it?

You can request a return by email within 14 days after receiving your order and the product needs to be intact and fully packaged with the tag on (as received).

6. Where can I check your products?

Currently, we are just operating online. You can check our full catalog here on our website! We are also present on Instagram and Facebook.

7. Can I pay with cash upon delivery?

Yes sure, currently we only have the option of paying cash on delivery and very soon we will be adding online payment methods.

8. Do you ship worldwide or is it only in Egypt?
Yes we do! We ship to anywhere in the world!

Have a nice day ;) 
The Unwired Team